FAQ - Asked questions
To read the answers please click the appropriate question.
- Who is Easydisplay.co.uk?
Easydisplay.co.uk is one of the most successful B2B companies for mobile technology exhibition and advertising in the UK. We are part of the Easydisplay family bringing our clients the advantages of the resources of Easydisplay Germany and Easydisplay China.
As a partner of the trade, we offer specialized reseller terms and Affiliate program for advertising agencies, fair buyers, advertising agents and digital printers.
In our range, we offer only high-quality products, at competitive prices. We are not only anxious to keep our standards, but constantly improving what we offer our customers with an ever broader range of the latest and most innovative marketing, advertising and promotional tools.
Apart from the production and sale of our banner, and flag display-systems, we are also in a position to provide a competitive digital printing service.
We provide a full-service package in the field of visual communication. Whether logo design, banner design, package design, communications design, web design, corporate design, video editing, 3D animation and -modeling, business equipment or exhibition booths ... Our multimedia studio will work with you to design the appropriate appearance for your company.
The goal is to create transparency in a confusing market. Our slogan "Quality for direct price" offers a unique business model.
A sophisticated logistics system takes advantage of a logistics centre and a high-performance IT infrastructure that is fast and reliable delivering orders quickly and directly to our customers.
In addition to the unusually strong customer orientation and low price of the Easydisplay.co.uk concept, our clients receive the exceptional quality of its products and services. Thanks to this comprehensive Customer Relationship Management, Easydisplay.co.uk is today, despite the strong competitive environment in an excellent market position.
The shareholders and employees of the company have extensive expertise and appropriate management skills. They create added value through strategic management, financing and development of the operating company and through the realization of synergy potential.
The employees of Easydisplay.co.uk thank you for your confidence, and will not disappoint!
- How can you offer quality products at such low prices? Are there any disadvantages to this?
Easydisplay.co.uk is part of the Easydisplay family. Easydisplay is a manufacturer and direct sales company with an extremely slender internal structure and low fixed costs. That is why our prices are very tightly calculated, and savings are passed on to our customers. Our low prices have absolutely no influence on the quality of our products. In fact, quite the opposite: selling only high-quality banner display systems, but with the price advantage of direct manufacturer's prices.
- How can you advise me on the best product for my needs? Should I send questions in an e-mail?
Our very competent staff can provide advice on all of our products. We are pleased to answer any questions by telephone, through our Easydisplay.co.uk Customer Care department. This is available Monday through Friday from 9am to 5pm number +44 (0)20 81444991. If you prefer to send an email, the best way is to complete our form, and we would be happy to answer your inquiries.
- When and how can I reach you, especially from abroad?
The phone hours are daily from 9am - 5pm For our clients from abroad, the Hotline is: +44 (0)20 81444991, and our fax number is: +44 (0)1279 821642. Please note that only product questions can be answered. For the commissioning of returns, warranty cases, etc. there are special forms that must be submitted.
- Do I have the assurance that I will be given honest and accurate advice?
Our customer-friendly and professional advice is absolutely honest and correct. Easydisplay.co.uk employs only qualified professionals who are working with years of professional experience.
We always strive to do our best. Due to the enormous and rapid growth in e-commerce, if something goes wrong, please let us know and we will find a quick solution together.
- How much is shipping?
We deliver your order quickly from Monday to Friday. If you have more specific delivery needs please use Express delivery.
- How does the complete order flow?
Choose your desired items. Any further questions to be answered can be directed to our experienced staff at easydisplay.co.uk, which are more than happy to oblige. Hotline +44 (0)20 81444991. Usually the best way to order is over the Internet, because this way you have the assurance that all important data has been transmitted accurately. Up to the dispatch of your order, you can correct any of the entries. You only submit your data at the last review order page after which your order is sent to easydisplay.co.uk.
You automatically receive an e-mail with your order confirmation. In this e-mail you will find any further information about the final payment and delivery.
The invoice amount is made up of: Product price + Shipping charges + Tax = Total(There are no hidden costs)
3. Payment methods:
Credit card: easy and convenient.
You may pay conveniently via direct debit to your credit card (Visa, MasterCard, etc.) or PayPal. During the ordering process enter your credit card information, and easydisplay.co.uk transmits this data via the secure SagePay gateway.
You will receive a detailed bill.
All of our products are considered and treated as important documents and are delivered via our reliable logistics partner, UPS. A note specifically for Rollup customers: All Banner and Rollup Displays at easydisplay.co.uk are perfectly assembled and finished by experienced professionals. This means that all you have to do is simply remove the system from its case and easily build it to its standing position. However, please check that everything is correct including your printed graphic.
- What are your bank details?
Easydisplay UK Ltd.
National Westminster Bank, 4/5 High Street, Chelmsford, Essex, CM1 1FZ
Sort Code: 600513
Account No: 17944457
SWIFT CODE: NWBKGB2L
- What are my shipping options?
In cooperation with our logistics partner, UPS, Easydisplay.co.uk offers two efficient transit services:
UPS standard: The package will be sent promptly on weekdays during normal business hours to the desired delivery address. For specific delivery needs please use express delivery.
UPS Express: The job is handled quickly. Usually your items will be delivered overnight.
- Is shipping insurance included?
The transport insurance covers all damages and loss of the goods. You will, in any case, receive an undamaged package containing complete contents of the order. Everything else is our concern.
- Can you send your packages outside of the UK?
Easydisplay.co.uk ships our products to all EU member states on a daily basis. For a shipping quote to the rest of Europe, please contact our Customer Care Service Center at email@example.com.
- Through which transport company will my package be delivered?
Easydisplay.co.uk works mainly with UPS, whether we are sending a full banner display system, or only spare parts. For particularly large deliveries there are also specialized freight companies which we use. After the order passes through our logistics center you will receive a tracking code, where you can follow the current status of your shipments at UPS.
- Who will support me with technical matters?
Specialists from our Customer Care Department can offer advice on all technical questions. To receive a quick response, use the contact form. If necessary, there is also the possibility of speaking with a graphic artist or designer who will contact you via telephone.
- How long is the warranty period?
The warranty period is 24 months for the purchased systems and starts upon delivery of the goods. The warranty covers any defects found in the manufacture of the product. Excluded from the guarantee are damages caused by natural wear, or due to improper use On graphics or banners, we can unfortunately not offer a warranty.
- Can I come and pick up my order at one of your stores?
No. Easydisplay.co.uk is an online only shop. To minimize costs we do not have any retail spaces and are therefore able to offer our products at such low prices.
- Do you offer custom banner display systems?
Yes we do. You will find the custom banner calculator with competitve prices on our website.
Customers are invited to ask for quotations on non standard and if it is possible, we will always try to help you with your requirement. Minimum order quantities for special items may apply.
Should you have a complaint regarding your purchased product please fill in our Complaint Form to help us resolve the issue quickly and efficiently. Please answer all questions and upload at least five photos of the damaged product (Overall view and close up, if applicable damaged packaging) . Please do not sent back the item! Easydisplay will not accept any unexpected parcels. The complaint can't be processed if you haven't supplied all necessary information.